1. Acceptance of the General Conditions of Sale and conclusion of the contract
1.1 By placing an order via Website (hereinafter referred to as the “Order“) no purchase contract is being automatically stipulated. The contract stipulated between Novaetech S.r.l. (hereinafter referred to as “Novaetech“) and the Client (that is the party or individual who makes the products order on the Website, not attributable to their commercial, business or professional activity) shall be considered concluded only after the acceptance, including partial acceptance, of the Order by Novaetech, that comes with the completion of purchase process by the Clients, following instructions described in the reply email in response to the online Order. The Order is automatically canceled if the purchase process shall not be completed within 30 days. Should the Order not be accepted, Novaetech shall in any case provide prompt notification to the Client.
1.2 By placing an Order through one of the available methods, according to the order form on the Website, the Client confirms having read all the information provided during the order process and confirms full acceptance of these General Conditions (hereinafter referred to as the “Conditions“).
2. Purchase method
2.1 The only products offered for sale by Novaetech are those shown on store.openqcm.com website at the time of placing the Order, as they are described on the relevant information pages.
2.2 However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product’s features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).
2.3 To place an Order, the Client must fully complete with precise data the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask Novaetech, if desired, to send a proforma invoice for the purchase.
2.4 Correct receipt of the Order shall be confirmed by Novaetech by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay, and instructions for completing purchase process.
3. Prices and Payment Methods
3.1 The prices indicated on the Website shall be understood as VAT excluded. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
3.2 For completion of purchase process the following payment methods are accepted:
Clients may pay via PayPal in accordance with the specific methods set by the same.
(ii) Credit card
Where Clients intend pay products using a credit card, the transaction may be performed via the PayPal secure server.
Under no circumstances and at no stage of the transaction shall Novaetech be able to access the Client’s credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by Novaetech and therefore under no circumstances shall Novaetech be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.
(iii) Bank Transfer
In case of purchase with bank transfer, the Client will be provided with Novaetech bank coordinate. Any bank fee for wire transfer shall be payable by the Client.
3.3 The goods will be shipped only when the purchase process will be completed after the actual receiving of one of previous payment methods.
4. Delivery of products and associated charges
4.1 The products ordered are BTO (Built To Order) and shall be delivered to the address indicated on the Order by the Client within 4 weeks from the completion of purchase process.
4.2 With reference to requests for deliveries to countries that do not belong to the European Union, delivery and invoice address have to be the same and any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
4.3 The lead times for delivery indicated by Novaetech are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
4.4 At the time of delivery, the Client shall be required to check:
that the number of packages delivered corresponds to the number shown on the delivery note. that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping). Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
5. Right to cancel
5.1 According Italian laws the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.
5.2 In order to exercise the right to cancel set out in the preceding Clause 5.1, the Client shall send notification to Novaetech within the time limits indicated to the following email address email@example.com.
5.3 In the event of cancellation, the Client shall return the products to Novaetech at the Client’s expense within 14 (fourteen) days of said cancellation to the following address:
Piazza Bartolo Longo, 28
80045 Pompei (NA)
The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs in compliance with the following conditions:
the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.); in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories); transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client. until confirmation of receipt by the warehouse indicated by Novaetech is given, liability for transport shall be borne solely by the Client; should the goods be damaged in transit, Novaetech shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination; Novaetech shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods. 5.4 Novaetech shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Novaetech may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
6.1 All products sold by Novaetech are covered by a warranty of 12 (twelve) months. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note.
6.2 The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage.
6.3 Should Novaetech, for any reason, not be able to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, Novaetech may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.
6.4 Where the implementation of the warranty requires the product to be returned, the same must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories).
7.1 Personal details collected when the Order is placed shall be used by Novaetech solely for the purpose of fulfilling the express requests of the Client, in accordance with Italian Legislative Decree 196/2003 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Client.
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Shipping and Delivery
openQCM device are BTO (Built To Order) devices. After the order we mount every instrument for you and accurately test it before shipping. After that we ship worldwide via FedEx or DHL. Typical delivery time from shipping is 1-3 working days.
We accept payments via Paypal, Credit Cards (via Paypal) and Bank Wire. If you need to request a formal quotation, please contact us directly.
You can contact us any way that is convenient for you. You can also use a quick contact form or visit our office personally at: