4.1 The products ordered are BTO (Built To Order) and shall be delivered to the address indicated on the Order by the Client within 4 weeks from the completion of purchase process. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
4.2 The product will be shipped via DHL and we will provide you with a link to track your package online. If you prefer an insured shipping an additional cost will be applied, so please leave a comment in the form during order process or contact us before choosing this method.
4.3 With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
4.4 The lead times for delivery indicated by Novaetech are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
4.5 Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Boxes are amply sized and your items are well-protected.
4.6 At the time of delivery, the Client shall be required to check:
that the number of packages delivered corresponds to the number shown on the delivery note.
that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.